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Shipping Rates
If you selected : - UK Express Next Next working Day (Royal Mail Special Delivery Guaranteed Next working Day by 1 PM) not including Weekends and Bank Holidays, is available for orders placed before 1pm Monday to Thursday (Orders on Friday are not Guaranteed for Next Day, but normally 80% will arrive on the Saturday, Royal Mail Guarantee for the Monday) For orders weighing over 2kg will be sent via next day delivery by courier service and will require a signature. - UK Express Saturday Guaranteed (Royal Mail Special Delivery Saturday Guaranteed delivery is only available for order on Friday before 1PM), which Royal Mail is not guarantee for delivery on Saturday for option of Special Delivery Guaranteed Next working Day. For orders weighing over 2kg, these will be sent via next day delivery by courier service, it's not Guaranteed for Saturday Delivery (guaranteed for Monday) and will require a signature. - UK Royal Mail First Class Recorded Delivery will take 2 - 15 working days to arrive. We are unable to do anything about delays or missing packages until 15 working days has elapsed, this is not our policy but Royal Mails, they will not look for or process any claims until 15 working days has past from the date of posting. All parcels will require a signature. If you are not in a card will be left to say where your parcel can be collected from. - IRELAND & Europe (Royal Mail International Sing for, we send by Air mail.)
- USA & Rest of World (Royal Mail International Sing for, we send by Air mail.)
The customers is responsible to arrange for collection or re-delivery. Any parcels not collected and returned to us will be sent out again, but a postage charge for re-delivery will apply and must be paid before the parcel is resent. However, if you do not wish to have the goods sent out to you again we will refund the cost of your order less the shipping costs, a restocking fee of £3.00 will also apply. If you do not receive the expected package within 30 days of dispatch, please notify us for any claim to be valid. We will not be responsible for any claims for lost or non delivery, which have not been notified to us within 30 days of the date that we have dispatched your order. If your order has not arrived, we can despatch your order out again before 15 working days but we require payment to be paid for that order again and it must be paid before the parcel is resent. If you have pay for the order again and if after 15 working days your first order still has not arrived then we will refund your first order and claim against the Royal Mail. If you first order arrives after 15 working days and replacement order has been dispatch then you can return either of the orders for a refund (Please read our returns policy). Please note : That we are unable to resend order again if it has not been confirm from Royal mail (After 15 working days) that it has been lost, unless it has been paid for the order. If you require the goods urgent we suggest you select the special delivery next day. Delivery Details - For Beads and Crystal Components - if you place an order before 1pm Monday - Friday, Your order will be processed and shipped out the same day (Subject to stock). Orders received after the above times will be shipped out the next day, if it is Weekend or bank holiday, this means we will ship out on Monday or the next working day after a Bank Holiday when we are back to service. - For Jewellery - shipping out the same day is possible, or not over 7 working days, as all Jewellery is Handmade to order. We will confirm all orders via email with the exact dispatch day for your order. If you have placed an order but did not receive an email from us confirming dispatch of your order within 7 days of placing your order, please contact us immediately. Backorder : If the items that you have ordered is not be in stock on the day that you have placed an order, we will send the other items that are currently in stock out first and inform you the day that we expect the item will be in stock during the next 7 - 10 days, in this case we not charge for extra post cost, however if you unable to wait a refund will be offer. Please be aware that we only send out back-ordered items by recorded delivery not special delivery, which means you can claim compensation of up to £39 Maximum, if you wish us to send by Special delivery for compensation of up to £500, we will need £3.45 additional for this service. (Applys for UK orders only, for international order if the items that you have ordered is not be in stock, we will inform you the day that we can delivery the item that is not in stock out to you, if you unable to wait we will send the items that are currently in stock to you and cancel the items that not in stock along with a refund within 24 hours) We are unable to be responsible for any delay from strikes, accidents or delays in transit and events beyond our reasonable control.
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