Q: My order has not arrived.

If your order has not arrived after 2 days for Special Delivery, or 15 days for recorded delivery, and 28 days for Europe, 30 days for the rest of the World then please contact us and we will either

1. A refund will be offered to you, minus the shipping costs.
** Note: This does not apply if you use UK Recorded delivery as there is no insurance.

2. Resend the order (if in stock, as some items are one of a kind)
** Note: A postage charge for re-delivery will apply and must be paid before the parcel is resent..