You can return the jewellery or Beads and we will refund the full cost of the item/s, minus the shipping charge. Upon receiving your jewellery or Beads, if you are not satisfied, or the jewellery did not meet your expectations for any reason, we will be glad to either exchange the jewellery, or refund your money (your choice), as long as its within 7 days of you receiving your order.
To return any jewellery or Beads to us, you must first please contact us immediately via Email
When returning your jewellery, we will also appreciate hearing your reasons for the return, so we can better improve our store for the future. Your account will be credited as soon as with in 30 days, after we receive the returned goods and they have been checked for damage and for signs of the jewellery being worn, if damaged then no refund will be given, if worn then only a part refund may be offered.
** Please Note: All Bespoke/Custom made orders (Personal Requests) Refunds will not be given for bespoke items as they cannot be resold as normal stock as its custom made to suit your requirements. Updated 17/06/07
Custom Made = Any item where the colours of the Crystals – Pearls – Seed beads etc have been changed from what is shown on the web, this also includes where the Size has been changed at your request, smaller or bigger.
How To Send The Items Back : Please send back jewellery via Royal Mails Special Delivery Service, for beads if the items that you need to send back & the value is not over £34 please send back by Recorded delivery (Beads & Components only NO Jewellery as it will not be insured with Recorded Delivery) if the value of te Beads order is more than £34 please send back via Royal Mails Special Delivery service as the item/s Jewellery or Beads) will then be insured should they get lost or damaged , and you will also have proof of posting. We cannot give a refund if we do not receive your parcel.
**Any items sent back for exchange, There will be a charge for the postage for the re-delivery of your items as per our shipping rates**
IMPORTANT: To receive a full refund, the jewellery or beads must be returned in its original packaging, and in the same condition in which it was received within 7 days of you receiving your order. Do not throw the packaging away until you're sure you want to keep the jewellery. Please do not wear the jewellery if you intend to return it. We cannot resell jewellery that has already been used. We are unable to accept any returns for earrings due to hygiene reasons. If you have bought earrings with a set then the set also cannot be returned.
** Please note : when purchasing any of the complete (sealed) swarovski factory packets, it is our policy that we will not exchange or give a refund if the packet has been opened **
When you take delivery Please Check all your items straight away, If you're Jewellery or beads arrive damaged..., then you must please contact us immediately in the same day you take delivery of your goods, so we can be able to make a claim for a refund or replacements.
If you do not contact us about any damaged items on the same day you take delivery this breaks our terms as laid out in the Crystal Beads - Jewellery Shop Returns Policy, this will mean we are not obliged to offer any compensation, money or goods, and cannot be held accountable.
