Shipping Rates and Delivery Lead Times.


Delivery Details

 - For Rhinestone Components - If you place an order before 2pm Monday - Friday, Your order will be processed and dispatched the same day (Subject to stock). Orders received after the above times will be shipped out the next day. If it is a Weekend or bank holiday, this means we will ship out on the Monday or the next working day after a Bank Holiday when we are back to service.


 - For Custom / Personalised orders  - shipping out the same day is possible, or not over 5 working days, if goods are made to order.
We will confirm all orders via email with the exact dispatch day for your order. If you have placed an order but did not receive an email from us confirming dispatch of your order within 3 days of placing your order, please contact us immediately.


Backorder: If the items that you have ordered are not in stock on the day that you have placed an order, we will send the other items that are currently in stock out first and inform you the day that we expect the other item/s will be in stock during the next 7 - 10 days. In this case we not charge for extra post cost, however if you are unable to wait, a refund will be offered.
Please be aware that we only send out back-ordered items by recorded delivery not special delivery,  if you wish us to send by Special delivery, we will need £3.49 additional for this service (Applies for UK orders only)

 

For UK customers, we send out via Royal Mail or Courier.

Standard delivery via Royal Mail and Courier will take 2 - 4 working days to arrive. Cost starts at £1.25 + VAT, Orders over £90 Free Next day delivery(require a signature)

If you are not in a card will be left to say where your parcel can be collected from, or if you have a safe place or want them to leave it with your neighbour please advise. We are unable to do anything about delays or missing packages until 15 working days has elapsed, this is not our policy but Royal Mails, they will not look for or process any claims until 15 working days has passed from the date of posting.

Special Delivery Guaranteed Next working Day, will require a signature. Costs start at £6.00 + VAT, Orders over £90 Free Next day delivery

Express Next working Day (Royal Mail Special Delivery Guaranteed Next working Day by 1PM) not including Weekends and Bank Holidays, is available for orders placed before 2pm Monday to Thursday (Orders on Friday are not Guaranteed for Next Day, but normally 80% will arrive on the Saturday, Royal Mail Guarantee Delivery for the Monday) For orders weighing over 2kg will be sent via next day delivery by courier service and will require a signature, courier next day delivery deliver before close of business day.

Express Saturday Guaranteed Cost starts at £9.45 + VAT

Express Saturday Guaranteed (Royal Mail Special Delivery Saturday Guaranteed delivery is only available for order on Friday before 2PM) For orders weighing not over 2kg. If weighing over 2kg these will be sent via next day delivery by courier service, it's not Guaranteed for Saturday Delivery (guaranteed for Monday) and will require a signature.

 

Countries within Europe, we send out via Royal Mail or Courier.

For Ireland will take 2 - 5 working days to arrive, Costs start at £8.00 + VAT. This will require a signature.

For orders weighing over 1kg, we will require additional post costs and the parcel will require a signature.

For Europe (Within EU) will take 3 - 5 working days to arrive, Costs start at £8.20 + VAT. This will require a signature.

For orders weighing over 1kg, we will require additional post costs and the parcel will require a signature.

For Europe (outside EU) will take 3 - 7 working days to arrive, Costs start at £8.20  No VAT. This will require a signature.

For orders weighing over 1kg, we will require additional post costs and the parcel will require a signature.

 

International, USA, Canada & the Rest of the World, we send out via Royal Mail or Courier.

International deliveries will take 1 - 4 weeks to arrive, Costs start at £9.95  No VAT. This will require a signature.

For USA, Canada, Asia and the rest of the world will take 1 - 4 weeks to arrive normally, if the parcel has not been held at customs it will arrive within 7 working days. For orders weighing over 500g, we will require additional post costs, and the parcel will require a signature.

** Orders from outside the UK and EU, the VAT charge will be removed after selecting shipping worldwide. For customers outside the EU may be charged an import duty depending on the rates of your country and the value of your order. We are not responsible for customs duties.**

 

The customers is responsible to arrange for collection or re-delivery. Any parcels not collected and returned to us will be sent out again, but a postage charge for re-delivery will apply and must be paid before the parcel is resent. However, if you do not wish to have the goods sent out to you again we will refund the cost of your order less the shipping costs, a restocking fee of £3.00 will also apply.


If you do not receive the expected package within 30 days of dispatch, please notify us for any claim to be valid. We will not be responsible for any claims for lost or non-delivery, which have not been notified to us within 30 days of the date that we have dispatched your order.


If your order has not arrived, we can despatch your order out again before the 15 working days rule, but we require payment to be made for that order again, and it must be paid before the parcel is resent. If you have paid for the order again and if after 15 working days your first order still has not arrived then we will refund your first order and claim against the Royal Mail.  If you first order arrives after 15 working days and replacement order has been dispatch then you can return either of the orders for a refund (Please read our returns policy) Please note : That we are unable to resend your order out again if it has not been confirm by Royal Mail (After 15 working days) that it has been lost, unless the replacement order has been paid for. If you require the goods urgent we suggest you select the special delivery next day.