Normally, if we have the items in stock then we will be able to deliver the next day, however if we do not have stock with us we will need to order in from Swarovski for you, this will take on average 5 - 10 business days for UK orders. For Europe we send by international registered post and this takes 10 - 18 business days. (After payment has been received)
-If you place an order before 2pm Monday - Friday, Your order will be processed and dispatched the same day (Orders received after the stated times will be shipped out the next day, if it is Weekend or bank holiday, this means we will ship out your order on Monday or the next working day after a Bank Holiday when we are back to service.
-If you place an order before 9am on Monday of any week, then we can dispatch to you on Wednesday, Thursday or latest is Friday the same week (except public holiday in UK or Austria, it could be delayed). Orders placed after this time will be dispatched on Wednesday, Thursday or latest is Friday the week after (Subject to the items being in stock at Swarovski ) For items not currently in stock at the factory, we will contact you to let you know which items are not in stock or if you prefer to place a back-order for items not currently in stock at the factory, you are welcome to do so.
If your order also includes items from the retail section (which is normally dispatched same day or next day) in the same order, we will deliver all items together, However if you require us to deliver goods from retail section first please make a separate order.
Please note : We are unable to be responsible for any delays in event of strikes, accidents or delays in transit and events beyond our reasonable control.
Yes, If you wish to cancel an order after making payment you must contact us as soon as possible with the subject heading of "Order Cancellation". Please include your order number in email as well. If we receive your order cancellation instruction before we have dispatched the goods to you, you shall be entitled to a full refund of the total order price minus any transaction fees we may have incurred when we processed your payment. The refund payment will be made in accordance with the Refunds section below.
No, Once we have ordered from Swarovski, the order cannot be cancelled as those items are a custom order. However, if the item that you receive is incorrect, damaged in shipping or improperly manufactured, only then you can return them for a full refund or exchange. So please ensure that you order the correct items.
Upon receiving your items if you are not satisfied, or the goods did not meet your expectations for any reason, we will be glad to either exchange or refund your money back (your choice), as long as its within 7 days of you receiving your order, we will refund the full cost of the item/s, minus the shipping charge. The customer is responsible for the cost of returning items.
To return or exchange any items, you must first contact us via our contact form (Click Here) to receive a returns code. Please do not return items without our agreement and instructions or without a valid returns code.
**Any items sent back for exchange (except faulty, incorrect goods), There will be a charge for the postage for the re-delivery of your items as per our shipping rates**
Please note : We will not exchange or give a refund, if you have cut or opened the sealed plastic bag or the Swarovski factory packets which contains the crystals (The packet or plastic bag has the details of article, size and quantity on it) or if the crystals are damaged in transit back to us.
- For Rhinestones Components.
You are responsible for both the postage and the goods when returning items to us. We suggest that if the items that you need to send back & the value is not over £36 please send back by Recorded delivery, if the value of beads or crystal components order is more than £36 please send back via Royal Mails Special Delivery service as the items will then be insured should they get lost or damaged, and you will also have proof of posting, please be aware that we cannot give a refund if we do not receive your parcel.
When you return the items to us, please use bubble wrap for all crystals and beads to avoid any damage from transit. If they are in perfect condition we will then credit your account within 2 working days.